Managing Conflict in the workplace
- Cost-effective bespoke training
- Trusted and experienced
- Fully accredited with reputable trainers
- Train online or at your premises
- Tailored 1-to-1 and group training options
- FREE training plan & support
When Conflict arises within the workplace, the level of management and communication needs to be assessed and analysed.
Stress within the workplace is extremely common and within this course, you will learn how to address the roots of the conflict, manage and resolve these events.
It is important for a manager to identify styles and behaviour in order to obtain a pattern and to generate a plan of action before events transmit into a more conflicted scenario.
Within this course you will learn how to utilise information and feedback from fellow workers, teams, customers, suppliers and also how you are personally affected within the workplace. Due to every member of staff having different personalities and styles of work, it is crucial and beneficial to analyse these attributes to cease further disruption within the company.
On the completion of this course you will be able to identify and utilise techniques to reduce the level of conflict and manage conflicting situations when they arise. Also, the added content of basic negotiation theory and practice and meditation methods will bring benefits and mindfulness into your company.
- What causes conflict in the workplace?
- The different systems between conflicts in teams and individuals
- The correct response to conflict
- Analysing personality styles, traits, values and beliefs
- Influence and negotiation techniques
- Managing anger, harassment and bullying
