Handling Customer Complaints
Why Pick Kalu...
- Cost-effective bespoke training
- Trusted and experienced
- Fully accredited with reputable trainers
- Train online or at your premises
- Tailored 1-to-1 and group training options
- FREE training plan & support
Handling Customer Complaints
It is vital to have the correct training when dealing with complaints as it is important to maintain an ethical reputation and to continue to strengthen customer loyalty.
You will be taught the process and methodology that is needed to produce an efficient customer complaints handling process and enhance customer care, satisfaction and overall complaint rates.
After completing this course, you will be able to successfully manage and resolve customer complaints by choosing the correct styles and techniques that we will provide for you. With your journey, you will also have the capabilities of preventing similar complaints and have the fundamental scope of complaints as a whole.
Topics Covered
- The essential guide of customer care
- Understanding your customer needs
- Professional communication techniques
- Efficient feedback assessments
- The different tones and styles that you can use
- Conflict Management
- Practical session: Influence & Assertiveness
- Active Listening skills
Testimonials
Testimonials
